Refund & Return Policy
Last Updated: January 1, 2026
At YOULIAN, customer satisfaction is important to us.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is defective or damaged
- The wrong item was received
- The product is unused and in its original packaging
Non-Returnable Items
Returns may not be accepted for:
- Used products
- Products damaged by misuse
- Customized or personalized items
Return Process
To request a return, please contact us at:
Email: postmaster@youlian.cn
Phone: +86 411-82856285
Please provide:
- Order number
- Product details
- Reason for return
- Photos (if applicable)
Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
- If the return is due to our error, we will cover return shipping costs.
- For customer-initiated returns, shipping costs may not be refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery so we can resolve the issue promptly.
Contact Information
Youlian Foreign Trade Integrated Services (Dalian) Co., Ltd.
Email: postmaster@youlian.cn
Phone: +86 411-82856285
Address: Room 2201-06, Unit 2, Building C, Victoria Plaza, No.58 Gangxing Road, Zhongshan District, Dalian, Liaoning, China.